Returns
Return Policy
New product returns must be made within 30 days of delivery date. After 30 days, returns will NOT be accepted under any circumstances. Please note; Forbes AAC will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returning product must be in like-new condition and in the original packaging with all original accessories, literature and other components. Forbes AAC reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
Returns are subject to a 15% restocking fee. Shipping charges are nonrefundable.
Refunds will be issued to the original payee (Medicare, Medicaid, Insurance) pending qualification and subject to above criteria.
Repairs
New product repairs will be performed in accordance with the product’s warranty.
Out-of-warranty repairs and non-covered items are subject to labor and material charges.
Return Procedure
A Return Merchandise Authorization (RMA) number must be obtained prior to returning any products - to request an RMA number, please email or call 419.589.7688:
Upon receipt of the RMA number, send product to:
Forbes AAC RMA#
181 Illinois Ave. South
Mansfield, OH 44905
Shipping and Packaging
Forbes AAC requires all returns use the ORIGINAL carton or packaging to prevent possible damage during shipping. The device should be placed in the device box with nothing on the screen. If unavailable, please package the unit as securely as possible, with a minimum of 2 inches of packing materials between the box and device on all sides. Forbes AAC CANNOT BE HELD LIABLE FOR DAMAGE CAUSED DURING SHIPPING OR THE LOSS OF ANY CUSTOMER DATA.
Customer will be responsible for shipping costs when returning the product to Forbes AAC. Product should be shipped so that it can be tracked and/or insured; Forbes AAC is not responsible for products lost or damaged during return shipment. Customers should insure the shipment and use a carrier that can provide proof of delivery in case it is lost or stolen. Forbes AAC is not liable for any equipment damaged or lost during transit.
Products received that do not meet the above return criteria may be returned to the customer via ground shipment.