Returns
Return Policy
New product returns must be made within 30 days of delivery date. After 30 days, returns will NOT be accepted under any circumstances. Please note; Forbes AAC will not issue refunds for products purchased through other entities, such as distributors or retail partners.
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Returning product must be in like-new condition and in the original packaging with all original accessories, literature and other components. Forbes AAC reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing.
Returns are subject to a 15% restocking fee. Shipping charges are nonrefundable.
Refunds will be issued to the original payee (Medicare, Medicaid, Insurance) pending qualification and subject to above criteria.
Repairs
New product repairs will be performed in accordance with the product’s warranty.
Out-of-warranty repairs and non-covered items are subject to labor and material charges.
Return Procedure
A Return Merchandise Authorization (RMA) number must be obtained prior to returning any products - to request an RMA number, please email or call 419.589.7688:
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Upon receipt of the RMA number, send product to:
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Forbes AAC RMA#
181 Illinois Ave. South
Mansfield, OH 44905
Shipping and Packaging
All returns must be packaged using the original carton or equivalent protective packaging to prevent damage during shipping. The device should be placed in its original box with nothing resting on the screen. If the original packaging is unavailable, please package the unit securely with at least 2 inches of padding on all sides.
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Forbes AAC cannot be held liable for damage that occurs during shipping or for the loss of any customer data.
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Customers are generally responsible for the cost of return shipping. However, inbound shipping labels are available upon request for customers experiencing financial hardship or other special circumstances. These may be provided at Forbes AAC’s discretion to help ensure a smooth and compassionate customer experience.
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We recommend using a carrier that provides tracking and insurance. Forbes AAC is not responsible for shipments lost or damaged in transit.
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Products that do not meet the return criteria may be returned to the customer via ground shipment.